Rights, welfare schemes and helplines for gig workers in India

Know your rights and the welfare schemes you may be eligible for.

Your rights at work

Social security. The Code on Social Security, 2020 recognises gig and platform workers and allows the government to create welfare schemes for them.
Clear payment details. Ask the platform for a clear breakup of your earnings, deductions and incentives. Keep screenshots as proof.
Raise grievances. You can raise complaints with the platform’s support team. Keep a record of the date, ID and response.
Safety at work. If you face an accident or harassment, report it quickly and seek help. Your safety comes first.

Emergency: 112: National emergency number for police, fire and ambulance help. Call 112. 112.gov.in
Women Helpline: 181: Support for women facing violence or harassment. Call 181.
Cyber fraud helpline: 1930: Report online payment or UPI fraud quickly, and file a report on the cybercrime portal. Call 1930. cybercrime.gov.in
e-Shram helpline: 14434: Help with e-Shram registration and your UAN card. Call 14434. eshram.gov.in
Public grievance portal (CPGRAMS): Raise a complaint about a government service or scheme with the department responsible. pgportal.gov.in

Not yet independently verified. Check the official website before relying on it.

National database of unorganised workers, including gig and platform workers.

Benefit: Free registration and a UAN card to access welfare schemes.

Who can apply: Workers aged 16–59 who are not EPFO/ESIC members and do not pay income tax.

Government health insurance for hospital treatment.

Benefit: Health cover of up to ₹5 lakh per family per year at empanelled hospitals.

Who can apply: Eligible families as per government criteria; check on the official portal.

Low-cost accident insurance linked to your bank account.

Benefit: Accidental death/disability cover of up to ₹2 lakh for a small yearly premium.

Who can apply: Bank account holders aged 18–70.

Life insurance linked to your bank account.

Benefit: Life cover of ₹2 lakh for a yearly premium.

Who can apply: Bank account holders aged 18–50.

Pension scheme for workers in the unorganised sector.

Benefit: Guaranteed monthly pension of ₹1,000–₹5,000 after age 60, based on contribution.

Who can apply: Indian citizens aged 18–40 with a bank account who do not pay income tax.

This information is for awareness only and may change. Always confirm details on the official government website before applying.